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Child Safety Standards

Phoenix Live is a live streaming, audio room and social chat platform operated by Phoenix Live (the “Company”, “we” or “us”). We have zero tolerance for child sexual abuse and exploitation (CSAE) and for child sexual abuse material (CSAM). These standards explain what we prohibit, how we prevent and detect this behaviour, how anyone can report it to us, and who to contact.

These standards apply to everything on Phoenix Live: live video streams, audio rooms, profiles, profile photos, user names, room names, chat messages, private messages, comments, images, stories and any other content or behaviour on the platform.

1. Minimum age

Phoenix Live is for adults aged 18 and over. Users under 18 are not permitted to create an account, appear in a broadcast, or otherwise use the service. Accounts we believe belong to a person under 18, or broadcasts featuring a minor, are removed, and we terminate the account.

2. Prohibited conduct

The following are strictly prohibited on Phoenix Live:

  • Child sexual abuse material (CSAM) in any form, including images, video, audio, animation, drawings, computer generated or AI generated depictions.
  • Sexualisation of a minor, including sexualised commentary about a child, sexualised posing, or content that presents a minor in a sexual manner.
  • Grooming, sextortion, or any attempt to develop a sexual relationship with a minor, or to solicit sexual content, sexual acts, contact details or a meeting from a minor.
  • Trafficking of, advertising of, or soliciting a minor for sexual purposes, including offering to buy, sell or exchange CSAM.
  • Linking to, promoting or directing anyone to CSAE or CSAM hosted elsewhere.
  • Any other behaviour that sexualises, endangers or exploits a child.

3. Prevention and detection

  • Every user must accept our Terms of Use and these standards, which prohibit CSAE, before using the service.
  • Age gating at registration, and removal of accounts we believe belong to a person under 18.
  • Moderation of live rooms, profiles and uploaded content, with accounts monitored for reported violations.
  • Hosts can remove, mute, block and ban users from their rooms, and any user can block another user.
  • Reported content is reviewed by our moderation team, and accounts can be suspended immediately while a report is investigated.

4. Reporting inside the app

Any user can report child safety concerns directly in Phoenix Live. Open the profile of the user or the live room in question, tap Report, choose a reason and submit. A short screen recording of the live room can be attached as evidence so our moderation team can see what happened. Reports are reviewed by our moderation team, and a report about a child safety concern is treated as urgent.

You can also report to us by email at phoenixlive61@gmail.com. Please include the user's ID or name, the room, and the date and time so we can find the account. Never send or attach the material itself.

5. What we do about a report

  • We review reports of CSAE as a priority and remove violating content.
  • We terminate the accounts of users who engage in CSAE, and we act to prevent them from returning to the platform.
  • We preserve the relevant account data and evidence as required for investigations by the authorities.

6. Reporting to the authorities

We comply with all applicable child safety laws in the jurisdictions in which we operate, and we report apparent child sexual abuse material and CSAE to the relevant regional and national authorities, including the National Center for Missing and Exploited Children (NCMEC) and, where applicable, local law enforcement. We cooperate with law enforcement requests relating to child safety.

Anyone can also report directly to NCMEC's CyberTipline at https://report.cybertip.org/, or to their local law enforcement. If a child is in immediate danger, contact your local emergency services first.

7. Point of contact

Our designated point of contact for child safety and CSAE matters, including questions from regulators, platforms and law enforcement, is: phoenixlive61@gmail.com

8. Updates

We review these standards regularly and update them as our service, and the law, change. Continued use of Phoenix Live means you accept the standards published on this page.